First published in 1998 , this book is about managing change, about taking large public sector services into a new way of working, about taking down the 'Berlin Walls' that separate organizations from each other - and fundamentally about how to improve service delivery to vulnerable people. 'This is essentially a practical book, full of good ideas and examples of good practice. It speaks directly to readers, inviting them to think about their own service and how it might be improved.' Community Care