The authoritative second edition of an already established work, this book focuses on the organization and human resource changes that have taken place in the international airline industry in recent years. It will be of great interest to managers in all areas of the airline industry, as well as to students of air transport and personnel/human resource management. 'It is possible to open it at any page and find an interesting insight to the world of airline management - and mismanagement.' Aerospace Professional 'This is an impressively researched, well written book based on an excellent industry analysis.' The Journal of Industrial Relations '...many important developments relating in particular to industrial relations and cost-competitive strategies are extensively explored, while a number of important insights are made...this book makes for interesting reading, providing coverage of a myriad of macro- and micro-level factors and their general impact on people management strategies and business strategy, and would be a useful source of material for those with professional and research interests.' Industrial Relations Journal '... the book makes an interesting read...' Journal of Services Research